Paul Funaro | VP Utilization Management

Paul Funaro is the Vice President of Utilization Management for NewCourtland Senior Services. Mr. Funaro is responsible for developing, implementing, analyzing processes and making strategic and operational decisions to utilize Network resources efficiently, improve access, and ensure quality. He is also charged with advancing and operationalizing technology across the organization to improve efficiencies and outcomes.

Since 2001, Mr. Funaro has used his experience in both Finance and Operations to successfully advance the development, startup and implementation of new programs from NewCourtland to continue to meet the needs of the seniors it serves.

Prior to joining NewCourtland, Mr. Funaro was the Information Systems and Accounting Director for a home care organization where he was responsible for all financial management, systems, and operational oversight of several offices in North and South Carolina.

Mr. Funaro received his Bachelor of Science degree in Management Information Systems from Indiana University of Pennsylvania and a Masters of Business Administration from Winthrop University.

Pam Howard | VP Healthcare

Pam Howard is the Assistant Vice President of Healthcare Services for NewCourtland and Executive Administrator of the Germantown Home. She rejoined the team at NewCourtland Senior Services in 2019 having previously worked for the organization from 1996 to 2011.

As VP of Healthcare Services, Ms. Howard oversees healthcare delivery across multiple community initiatives and is responsible for finding new ways to integrate healthcare and housing to meet the individual and changing needs of the underserved, while honoring and promoting the staff who care for them.

In her capacity as the Executive Administrator of the Germantown Home, Ms. Howard oversees its daily operation and ensures that the nursing home meets the highest level of quality standards. She is also responsible for establishing processes which are used to identify potential risk, monitoring and guiding performance improvement processes within the nursing home, and ensuring that Germantown Home complies with State, Federal and other regulatory agencies.

Prior to rejoining NewCourtland Senior Services Ms. Howard served as an Executive Nursing Home Administrator and Assistant Regional Director for a Long-Term Care provider that provided services to over 1500 Long Term Care residents in the Philadelphia region.

Ms. Howard is a Registered Nurse with experience as both a Director of Nursing and a Regional Nurse. Her career is dedicated to creating high quality healthcare delivery platforms, developing the next generation of nurses and mentoring future nursing home administrators in the field of Senior Living.

Pam holds a BSN from Delaware State University and she is also a Licensed Nursing Home Administrator.

Joe Duffey | President, CEO & Chairman

Joseph Duffey is the President and Chief Executive Officer for NewCourtland and oversees the senior management team. Prior to assuming this role in late 2018, Mr. Duffey served on NewCourtland’s Board of Directors for over 17 years as Vice Chair, Treasurer and more recently as Chair.

Mr. Duffey began his career working for his family’s retail heating business in 1973. He managed the business through the turbulence of the second oil embargo in 1979 and negotiated the acquisition of several competing companies. He served as its President from 1986 through 2000.

In 1991 Mr. Duffey founded Compass Management Partners, where he serves as Managing Partner.  He is responsible for strategy formulation, business plan development and the implementation of management tools and processes for building successful companies. Compass is active in the oversight, acquisition, and management of privately-owned early stage companies.

Throughout his career, Mr. Duffey has been a key figure in the executive management of numerous operating companies representing a wide-range of industries, including pharmaceuticals and life science, manufacturing and consumer products, hospitality and real estate development.

Mr. Duffey earned his Master of Business Administration from the Harvard Business School and his Bachelor of Business Administration from the Wharton School at the University of Pennsylvania. He currently serves as a director on the board of Gel Med Sciences, Inc. and Melmark, Inc.

Michael P. DeMarco | VP and CFO Finance & HR

Michael P. DeMarco, MBA, NHA, is the VP and CFO of  Finance & HR for NewCourtland and a member of the senior management team. He is directly responsible for the financial management division of the Network which includes finance, accounting, audit, contracts, third party reimbursement, risk insurance, budget and treasury functions. Since joining NewCourtland in 2003 as Manager of Accounting & Controls, Mr. DeMarco has steadily assumed additional responsibilities that have afforded him the opportunity to become an integral member of the senior management team.

Prior to joining NewCourtland, Mr. DeMarco was Regional Controller for Extendicare Health Inc., which operated over 200 senior health facilities across the United States. He was responsible for budgeting and reimbursement for the Eastern Region consisting of twenty-five Long Term/Sub-Acute Nursing and five Assisted Living Facilities in Pennsylvania, New Jersey and Delaware. While at Extendicare he obtained his Nursing Home Administrator license that further enhanced his understanding of economic drivers impacting the health care marketplace. While at Extendicare he was recognized with the “Rising Star” and “Leadership” awards for the Eastern Region. During this time period Mr. DeMarco was an active member of the Government Funding Committee for the Pennsylvania Health Care Association (PHCA), which included extensive presentation history on relevant topics.

Mr. DeMarco has held previous positions at Sun Healthcare as Regional Controller, Geriatric & Medical Centers as Regional Controller, and Philadelphia Geriatric Center as Assistant Controller. Mr. DeMarco also worked at William E. Tierney Health Care Financial Consultants as Staff Consultant providing reimbursement consulting and audit services for clients such as Temple, Thomas Jefferson and Cooper Hospitals plus various Long Term Health Care chains.

Mr. DeMarco is licensed by the Board of Examiners of Nursing Home Administrators in the State of Pennsylvania. He holds a Pennsylvania Producer’s License in Life, Accident & Health Authorities. He earned a Masters of Business Administration from LaSalle University with a concentration in Health Care Administration. Mr. DeMarco graduated from LaSalle College with a Bachelor of Science in Accounting where he was also a member of the track team.

R. Max Kent | VP Operations & Chief Operating Officer

Max Kent is responsible for cooperate operations and planning, new business development, corporate compliance, security, and major capital project implementation.  Oversight includes housing, network wide environment of care, corporate operations, network wide logistics, development, quality assurance, risk assessments, and project planning, corporate communications and government relations.

Mr. Kent is an experience developer and healthcare administrator who has held various positions of responsibility that includes deputy executive director for a medical model day care program, as a controlling partner of a medically focused strategic planning and process reengineering firm, and as an associate administrator responsible for the operation of a 100 bed acute rehabilitation hospital.  His work experience includes extensive community relations experience working with multiple community development organizations, registered community organizations and civic associations in the city of Philadelphia, he has held consecutive terms as Chairman of a municipal Hospital Council, worked as liaison between Beaumont Army Medical Center and the El Paso Medical Community and has done chartable work where he was instrumental in organizing private sponsorship activities to sustain a local, privately held orphanage.

Mr. Kent is a highly, decorated Army Officer with numerous commendations for meritorious service and excellence and has held positions of increasing responsibility through-out the Department of Defense.  He culminated 20 years of active federal service culminating as an Executive Officer responsible for logistics operations for a 4,500 soldier, 1,400 vehicle, 74 aircraft Armored Cavalry Regiment.

Mr. Kent’s education includes a certificate in Facilities Management by the Joint Commission on the Accreditation of Healthcare Organizations.  He holds a Masters Degree in Management Administration; is a graduate of the US Army Command and General Staff College and is a graduate of St. Bonaventure University with a Bachelor of Arts in Military Science and Sociology.