What is the financial procedure for moving a resident into Germantown Home?
Finances can be intimidating. Our staff is qualified to help you navigate through the process with as much ease as possible. Questions regarding costs, health insurance, Medicare and/or Medicaid issues will be answered by our knowledgeable administrative staff who are experts in the admission process. Rest assured that all of your questions will be answered and we will work with you to develop common sense solutions.
What should I expect on my tour of Germantown Home?
Once you make the call to Germantown Home at 215-848-3306, we will schedule a convenient tour time. After you arrive and meet some of our staff, we will show you around the nursing home, which may include stops at a model resident room, the dining facility, our therapeutic recreation and rehabilitation rooms, our outdoor garden and patio, and our barber and beauty salon. We will also show you some of the Germantown Senior Community to give you an idea of all that we have to offer. After the tour, members of our leadership team will answer any of your questions and provide you with detailed materials to take home to peruse at your leisure.
My aunt is pretty self-sufficient, but she needs help washing her hair. Is that level of service available?
Our skilled nursing staff is available to aid our residents with whatever personal care they may need, large or small. Light housekeeping is a service we provide, although we encourage residents to do as much as they can, if possible.
If my mother’s level of care changes over the years (or months) from needing very little help to needing round the clock care, can you accommodate that change?
Yes, we can accommodate a resident’s changing level of care. In addition, your mother will not have to change her room in order for us to adjust her level of care.
My uncle will have several physical therapy sessions a week. Can someone on staff bring him to his appointments and bring him home?
Therapies are located at Germantown Home or on the Germantown Senior Community. This proximity will make it easy and convenient for our staff members to take your uncle to every appointment and to make sure he returns safely to Germantown Home when his appointments are over.
The care for my dad is complicated. Can you keep track of all his needs?
Here at Germantown Home, we take a team approach. You, your dad’s physician, and the skilled nursing staff all work together for the care of your father. Staff is working behind the scenes to update your dad’s medical records and insure that he receives his treatments and medications. Any changes to medical needs will be recorded and reported to you. Conversely, any questions or concerns you have will be promptly addressed.
How is the food at Germantown Home?
Our food is both delicious and nutritious. We accommodate the dietary preferences, restrictions, and concerns of all of our patients including low cholesterol diets, diabetes diets, low fat diets, and high blood pressure diets.
Are there day-trips scheduled for outside the facility?
Yes. In addition to the offerings of the Germantown Senior Community we also plan group outings so that residents can remain connected to each other and to the community.
What kind of communication can I expect with Germantown Home once my father is a resident?
At Germantown Home we are your partners in the care of your loved one. Staff is available 24 hours a day to answer all questions and concerns. Staff will also communicate with you on changes or concerns we might have regarding the care of your father.
My mother is very religious. Are there religious or spiritual services available?
There is a nondenominational, on-site chapel at Germantown Home as well as personal counseling services and support. If your mother desires personal contact with a priest, minister, rabbi or other religious leader, visits can be arranged.
What is the Germantown Home visitation policy?
We encourage visitors at Germantown Home and our suggested visiting hours are 11:00 am to 8:00 pm daily. Routinely scheduled visits are most beneficial for residents because these regular visits nurture trust, understanding, and a sense of connection.
What insurances are accepted?